Frequently Asked Questions
What is the positioning of Pavilion Bukit Jalil?
Pavilion Bukit Jalil will be positioned to be The Icon of Connectivity, which aims to transform the southern corridor of Kuala Lumpur into the new cornerstone of metropolitan lifestyle and retail.
Cultivating the soul of shopper interaction and experience, Pavilion Bukit Jalil will offer a vibrant retail mix, gastronomical wonders, and innovative retailtainment, reinforcing its positioning as the lifestyle shopping destination connected to best-in-class retail, dining, and leisure experience.
Is this a replicate of Pavilion Kuala Lumpur? If no, what is unique about Pavilion Bukit Jalil?
We definitely hope to replicate the success of the Pavilion Kuala Lumpur. From its timeless design and architecture, comfortable shopping ambience, exciting retail mix to consistent marketing efforts, all these core values will be replicated for Pavilion Bukit Jalil.
At Pavilion Kuala Lumpur, we have connected the communities in Bukit Bintang and enhanced the overall appeal for the shopping hub through meticulous planning. At Pavilion Bukit Jalil, we will also be connecting the communities through seamless planning for this integrated city.
With five retail floors, Pavilion Bukit Jalil will bring an array of tenants providing shared family experiences.
How much of the works have been completed to-date?
We are geared towards the opening of Pavilion Bukit Jalil in Q4 2021 to be a landmark as the epicenter of immersive lifestyle and retail experience in the southern corridor of Kuala Lumpur.
What is Malton's involvement in this project?
Malton Berhad is one of the nation’s most reputable property developers, having established a solid presence in the Malaysian property sector through successfully completing more than RM2 billion worth of development projects nationwide. Malton Berhad oversees the massive development of Bukit Jalil City and Pavilion Bukit Jalil.
What is Pavilion’s role in this project?
Pavilion is designing and managing the retail space of Pavilion Bukit Jalil shopping centre, following 12 years, and counting of remarkable success of Pavilion Kuala Lumpur in the city’s heart of Bukit Bintang.
Who are your target visitors and what are their thoughts towards the arrival of Pavilion Bukit Jalil?
Pavilion Bukit Jalil targets the more family mass market of middle to middle-upper income levels with growing affluence and a desire for new lifestyle experiences. Studies have shown that there is no mall competition within a 10km radius, making Pavilion Bukit Jalil a much-needed mall within the surrounding communities. We are confident that the opening of Pavilion Bukit Jalil would rejuvenate Bukit Jalil into an integrated cosmopolitan lifestyle development and a destination to be reckoned with in the coming years.
What are your plans in integrating digital in Pavilion Bukit Jalil with today’s shopper's new behaviour?
While we saw an uptake in online shopping behaviours especially during the Movement Control Order (MCO) period, brick-and-mortar retailers still offers the unique touch-and-feel experience to consumers that cannot be replicated anywhere else. With the online marketplace being so saturated, better in-store retail experiences can help to attract and retain customers more effectively. From a psychological aspect, social support is one of the greatest antidotes to emotional distress and going out shopping or sharing a meal with loved ones in shopping malls allows us the much-needed space to recalibrate and maintain a positive mental well-being.
We are considering the possibility of a seamless and integrated online and offline experience for our shoppers. More announcements will be shared closer to the mall’s opening in Q4 2021.
Following the rise of workplace COVID cluster, what are the measures taken to ensure the construction workers are safe from the COVID infection?
Pavilion Bukit Jalil adheres to strict compliance with the standard operating procedures (SOPs) set by the government in order to lower the risk of COVID-19 infections.
When is the mall expected to open?
We are geared towards opening in Q4 2021 as one of the country’s largest regional shopping hubs that will rejuvenate Bukit Jalil into a vibrant destination for business, best-in-class shopping experience, dining, leisure and entertainment hub
Bukit Jalil is in a sub-urban area compared to city centre, where Pavilion Kuala Lumpur is located. What are your plans and strategies to transform or elevate the surrounding communities?
Together with the developer of Bukit Jalil City, Malton Berhad, we have identified upgrades to infrastructure includes 100 ft road, widening of roads to six lanes, new U-turns, pedestrian link bridges, an underpass and tunnel access to the mall’s basement car park in anticipation of the upcoming Pavilion Bukit Jalil.
We have also embarked on building a new flyover which opened in May 2021, directly linking Bukit Jalil City (Jalan 13/155C) to Puchong via the Bukit Jalil Highway, as part of Bukit Jalil City's masterplan.
The project will feature an integrated mixed development combining Pavilion Bukit Jalil mall experience with lifestyle living and commercial business activities within the same area and offers a unique experience with the nature with the connection to the 80-acre recreation park in Bukit Jalil.
Any CSR projects planned for community in conjunction with the opening?
We would encourage shoppers to stay tuned on our official social media handles and website for more information on our upcoming CSR projects.
Will there be valet service?
Yes, there will be valet parking services available on top of 5,000 parking bays. Stay tuned on our official social media handles and website for more information.
Will Pavilion Bukit Jalil have its own mobile app?
Do stay tuned on our official social media handles and website for more information.
Will the project opening be impacted with rise of COVID?
We are geared towards opening in Q4 2021 as one of the country's largest regional shopping hubs that will rejuvenate Bukit Jalil into a vibrant destination for business, best-in-class shopping experience, dining, leisure and entertainment hub.
Following the recent two-hour rule for shoppers, how do you foresee it would impact shopper's experience in Pavilion Bukit Jalil?
We will support the governments' efforts to tackle the nation's rising COVID numbers. We believe that once the current wave is flattened, we will be able to witness a surge of shoppers who desire to return to the malls for an in-store retail experience and connect with the community.
Share with us the measures taken by Pavilion Bukit Jalil to ensure it is a safe space for shoppers during this pandemic?
The Pavilion Bukit Jalil mall was designed with ample space in mind to avoid overcrowding. In addition, hand sanitisation stations will be set-up around different aspects of the mall. We will implement a strict 'mask on' policy amongst our shoppers, tenants and staff in compliance with government safety standard operating procedures (SOPs) requirements.
Will all your tenants be vaccinated?
We will comply and refer to guidance from the government of Malaysia as well as the relevant authorities and affiliations.