MEMBER RELATIONS OFFICER

Responsibilities:

• Manage and process membership applications, renewals and termination

• Respond to queries, concerns and complaints from members or prospect members, provide appropriate solution

• Deliver high-quality customer service, and provide information on membership benefits, policies and procedures to members

• Serve members in a timely and effective manner and record relevant data accurately in the company database system.

• Manage and coordinate gift redemptions while keeping a regular checklist for all stock inventory

• Collaborate with and support marketing team during promotional and festive events

• Recruit new membership