CALL CENTRE AGENT

Responsibilities:

• Respond to queries or requests from tenants, contractors via incoming phone calls and emails
• Co-ordinate and process work order applications from tenants, contractors on Yardi system as well as distribute work permits after approval by the Management to relevant departments
• Receive and log incident, defects, complaints and escalate to respective departments via Yardi system
• Track service performance and delivery, provide work order progress and status reports to Management
• Prepare and submit various reports as required by the manager